Refunds are processed within different time frames depending on the payment method used.
Processing Times
Refund times vary depending on the payment method used.
Payment Method | Processing time |
Visa | Up to 30 days |
Mastercard | Up to 30 days |
GCash | Within 24 hours |
Maya | Within 24 hours |
Grabpay | Within 24 hours |
How to check refund status
Go to the reservation details and confirm the latest payment status.
Failed refunds
Sometimes refunds fail due to technical or account issues.
When this happens, the payment status will still show as “Paid” because the money is still with the merchant. The full amount paid by the customer will still be visible.