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How long do refunds take?

Learn about refunding transactions and waiting times

Updated yesterday

Refunds are processed within different time frames depending on the payment method used.

Processing Times

Refund times vary depending on the payment method used.

Payment Method

Processing time

Visa

Up to 30 days

Mastercard

Up to 30 days

GCash

Within 24 hours

Maya

Within 24 hours

Grabpay

Within 24 hours

How to check refund status

Go to the reservation details and confirm the latest payment status.

Failed refunds

Sometimes refunds fail due to technical or account issues.

When this happens, the payment status will still show as “Paid” because the money is still with the merchant. The full amount paid by the customer will still be visible.

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