We understand there will be many terms that sound quite confusing, so we hope this glossary helps!
As always, if you need us, feel free to contact our support team via in-app chat or email us at firstname.lastname@example.org!
Android is a mobile operating system, designed primarily for touchscreen mobile devices such as smartphones and tablets. Our In-Store Merchant App is only compatible with Android devices and can be downloaded here.
An application, to be downloaded by a user to a mobile device. Our In-Store Merchant App can be found here.
An act of requesting a rider from your integrated on-demand courier.
Borzo (formerly known as MrSpeedy) is an on-demand courier service that can be integrated with our app.
This is your store location – the restaurant, shop, or branch that will fulfill the order placed and where the rider or customer will go to pick up the order.
Cash On Delivery. This is when the payment is not made online but will be given to the rider as the food order is delivered, or to your staff when the customer picks up their order from your branch location.
Google Play Store
Google Play Store is developed by Google and is where you can find and download our In-Store Merchant App. To make things easier for you, you can click here to easily find and install our In-Store Merchant App now!
GrabExpress is an on-demand courier service that can be integrated with our app.
Restaurant Alert + Deliver has a help center that can browse through for immediate answers to any questions you may have. In fact, since you’re reading this article, you’re already here in our help center! See our full list of articles here.
This is a link to be sent to your store’s designated device after the In-Store Merchant App has been downloaded to your device and the store’s branch location has been added to the Restaurant Alert + Deliver app on Shopify.
In-Store Merchant App
Restaurant Alert + Deliver requires the In-Store Merchant App to be downloaded on an Android device. You can learn all about the In-Store Merchant App here and download the app here.
Linking is when you connect a tablet device to a branch location that you have added to Restaurant Alert + Deliver on your Shopify store. This linked tablet will serve as your staff’s device for taking in new orders and booking riders using our In-Store Merchant App.
The Locations within the Restaurant Alert + Deliver settings are your branch locations that you would like to connect to our app.
MrSpeedy (now known as Borzo)
MrSpeedy (now known as Borzo) is an on-demand courier service that can be integrated with our app.
An on-demand courier service is a delivery platform that allows for immediate one-time bookings. This type of service is best for same-day or instant deliveries that can be fulfilled via a motorcycle rider.
An order is the food items that the customer purchased from your Shopify store.
Order alerts are sent to your branch location’s In-Store Merchant App when an order has been placed on your Shopify store. These instant alerts come in as pop ups on your device and are accompanied by a ringing tone.
The order notification is seen after the order alert is dismissed. Within the notification, you’ll see the new orders that have been placed and have yet to be accepted or cancelled.
A QR code (Quick Response code) is a type of matrix barcode that can be scanned via phone camera. Our Install URL comes in a QR code format for easy linking.
A rider is the motorcycle delivery person that will deliver your orders to your customers.
Your Shopify store has an admin backend with your order lists, customer database, settings, and other functionalities that you would need to set up Restaurant Alert + Deliver and customize your ecommerce website.
This is your branch location – the restaurant, shop, or branch that will fulfill the order placed and where the rider or customer will go to pick up the order.
Restaurant Alert + Deliver has a support team that can cater to your questions and inquiries. Find out how to contact us here.
ZAP is the developer of the Restaurant Alert + Deliver app.