⚠️ In order to book on-demand couriers within the In-Store Merchant App, Delivery Integration with your chosen on-demand courier must already be set up within Restaurant Alert + Deliver Shopify App on your Shopify Store.
When an order has been placed in your Shopify Store, an Instant Alert is sent straight to the In-Store Merchant app. As your staff taps the Order Notification, they will see the complete Order Details and be able to tap Accept Order.
Step 1
When an order is accepted, the Book a Rider button will appear. Tap it to book a rider from your chosen on-demand courier.
💡 PRO-TIP! We recommend booking riders 15-20 minutes before dispatching the order to allow the riders buffer time to arrive at your store!
Step 2
After tapping the Book a Rider button, the option to View Rider Booking Details will appear. If you click View Rider Booking Details before a rider is chosen by the system, you’ll see a pending screen and an option to cancel.
Step 3
If you click View Rider Booking Details and a rider has been booked by the app, you’ll see the Rider Details. This includes:
Rider Name
Delivery Cost
Time of Booking
Vehicle Type and License Number
Mobile Number
Additional Services
Option to Cancel Rider
ℹ️ FAQ: What if the rider cancels the booking?
Answer: If the rider cancels the booking, our In-Store Merchant App will attempt to auto-book for another rider up to three times or for 10 minutes at the maximum. We recommend quickly checking on the booking every 5-10 minutes or try rebooking.
🏁 You’re done! 🏁
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