⚠️ In order to book on-demand couriers within the In-Store Merchant App, Delivery Integration with your chosen on-demand courier must already be set up within Restaurant Alert + Deliver Shopify App on your Shopify Store.
When an order has been placed in your Shopify Store, an Instant Alert is sent straight to the In-Store Merchant app. As your staff taps the Order Notification, they will see the complete Order Details and be able to tap Accept Order.
When an order is accepted, the Book a Rider button will appear. Tap it to book a rider from your chosen on-demand courier.
💡 PRO-TIP! We recommend booking riders 15-20 minutes before dispatching the order to allow the riders buffer time to arrive at your store!
After tapping the Book a Rider button, the option to View Rider Booking Details will appear. If you click View Rider Booking Details before a rider is chosen by the system, you’ll see a pending screen and an option to cancel.
If you click View Rider Booking Details and a rider has been booked by the app, you’ll see the Rider Details. This includes:
Time of Booking
Vehicle Type and License Number
Option to Cancel Rider
ℹ️ FAQ: What if the rider cancels the booking?
Answer: If the rider cancels the booking, our In-Store Merchant App will attempt to auto-book for another rider up to three times or for 10 minutes at the maximum. We recommend quickly checking on the booking every 5-10 minutes or try rebooking.
🏁 You’re done! 🏁
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