Sometimes, stuff happens. But no need to fret – we've got a handy guide to shed a little light to some of the error messages you might get!
CONTENT:
MERCHANT APP ERRORS
These are errors you may encounter while using the In-Store Merchant App.
Title | Message | Description |
Session Expired | Your session has expired. You can log in again to get back. | Your location is not found. You may want to check if your location is unlinked from the Shopify Admin site. |
BadRequest Oops, something's not right. | We are unable to process your request right now. | This may happen if the app and the server is not in sync. Try again later. |
InternalErr Oops, something's not right. | We are unable to process your request right now. | Our server is down temporarily. Try again later. |
NotFound Oops, something's not right. | We are unable to process your request right now. | This may happen if the app and the server is not in sync. Try again later. |
MalformedRes Oops, something's not right. | We are unable to process your request right now. | This may happen if the app and the server is not in sync. Try again later. |
No internet connection | Please make sure you're connected to the internet and try again. | Try reconnecting or getting a stronger internet connection. |
ORDER ACTION ERRORS
These are errors you may encounter while handling orders on the In-Store Merchant App.
Title | Message | Description |
Failed to cancel order | Something went wrong. Try again. | The order is not found. Try pulling down the order list to refresh and sync the app. |
Failed to accept order | Something went wrong. Try again. | The order is not found. Try pulling down the order list to refresh and sync the app. |
Failed to process order for pickup | Something went wrong. Try again. | The order is not found. Try pulling down the order list to refresh and sync the app. |
Failed to process order as picked up | Something went wrong. Try again. | The order is not found. Try pulling down the order list to refresh and sync the app. |
Failed to mark order as cash received | Something went wrong. Try again. | The order is not found. Try pulling down the order list to refresh and sync the app. |
PRODUCT ACTION ERRORS
These are errors you may encounter while using the Product Availability function on the In-Store Merchant App (for Enterprise Plan users only).
Title | Message | Description |
Mark product as available | Process failed. Try again. | The product is not found. Try pulling down the order list to refresh and sync the app. |
Mark product as unavailable | Process failed. Try again. | The product is not found. Try pulling down the order list to refresh and sync the app. |
AUTHENTICATION ERRORS
These are errors you may encounter while attempting to link a branch location to the In-Store Merchant App.
Title | Message | Description |
Can't login | Please make sure to get a valid Install URL from the E-store merchant admin. | This may happen due to a number of reasons: 1) the URL is not correct, 2) the location is not found, or 3) the URL has expired. |
DELIVERY INTEGRATION ERRORS
These are errors you may encounter while using the Book A Rider feature on the In-Store Merchant App.
Error Code | Title & Message | Description |
1001 | Order not found Please verify that this order has not been deleted in the Shopify admin. | The order does not exist in the system. |
1002 | Store location not found Please verify that this store location has not been deleted in the Shopify admin. | The store location cannot be found. |
1003 | Missing mobile number The customer has not entered a mobile number for this order. This is needed in order to book a rider. | The order does not have the customer's mobile number info. |
1004 | Store not found Please verify that this store has not been deleted in the Shopify admin. | The store cannot be found. |
1005 | Missing access keys Please verify that delivery provider access keys are valid and working in the E-store admin. | The connection to the third party has disconnected due to no access keys. |
1006 | Invalid mobile number Either the location or customer's mobile number is not recognized. Please verify that the format is correct and try again. | The (location's) contact person's mobile number is not in the right format. Maybe also the customer's mobile number. |
1007 | Invalid access keys Please verify that delivery provider access keys are valid and working in the E-store admin. | The keys are invalid. |
1008 | Missing delivery address Please verify that there is a valid delivery address for this order. | The order does not have the customer's address info. |
1009 | Invalid store location Please verify that this location's coordinates in the E-store admin are accurate and valid. | There's something wrong with the store location (chances are its the address). |
1010 | Invalid mobile number The customer's mobile number (<mobile number>) is not recognized. Please verify that the format is correct and try again. | The customer's mobile number is in an unrecognized format. |
1011 | Invalid mobile number The location's mobile number (<mobile number>) is not recognized. Please verify that the format is correct and try again. | The location's contact person's mobile number is in an unrecognized format. |
1012 | Invalid details Either the location or customer's contact details are invalid. Please verify that the provided information is correct and try again. | Either the location or customer's contact details are invalid. |
1013 | Insufficient Balance Top up your wallet balance and try again. | The merchant's top up balance is not enough to cover the booking fee. |
1014 | Invalid access keys Please verify that the Google maps API keys are valid and wroking in the E-Store admin. | The provided Google maps API key is invalid or has insufficient permissions. |
1015 | Something went wrong Try again. If the issue persists, contact info@zap.com.ph. | Other errors encountered while geocoding. |
1020 | Something went wrong Try again. If the issue persists, contact info@zap.com.ph. |
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2001 | Booking not found Try booking again. | The booking does not exist. |
2002 | Provider not found Please verify that delivery provider access keys are valid and working in the E-store admin. | The provider does not exist. |
2003 | Store not found Please verify that this store has not been deleted in the Shopify admin. | The store does not exist. |
2004 | Order not found Please verify that this order has not been deleted in the Shopify admin. | The order does not exist. |
2005 | Something went wrong We're having trouble connecting with rider. Try refreshing the page. If the issue persists, contact info@zap.com.ph. | The delivery partner's server is temporarily unavailable. Please try again later. |
2006 | Provider cannot be reached Try refreshing the page. | The provider cannot be reached. |
2007 | Invalid access keys Please verify that delivery provider access keys are valid and working in the E-store admin. | The keys are invalid. |
2020 | Something went wrong Try again. If the issue persists, contact info@zap.com.ph. |
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3001 | Booking not found Try booking again. | The booking does not exist. |
3003 | Insufficient balance Your balance is not enough to cover the cancellation fee. Top up your wallet balance and try again. | The merchant's top up balance is not enough to cover the cancellation fee. |
3004 | Provider not found Please verify that delivery provider access keys are valid and working in the E-store admin. | The provider does not exist. |
3005 | Store not found Please verify that this store has not been deleted in the Shopify admin. | The store does not exist. |
3006 | Order not found Please verify that this order has not been deleted in the Shopify admin. | The order does not exist. |
3007 | Something went wrong Try again. If the issue persists, contact info@zap.com.ph. | Our server is temporarily unavailable. Please try again later. |
3008 | Something went wrong Try again. If the issue persists, contact info@zap.com.ph. | The delivery partner's server is temporarily unavailable. Please try again later. |
3009 | Provider cannot be reached Try refreshing the page. | The provider cannot be reached. |
3010 | Invalid access keys Please verify that delivery provider access keys are valid and working in the E-store admin. | The keys are invalid. |
3020 | Something went wrong Try again. If the issue persists, contact info@zap.com.ph. |
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