⚠️ In order to book on-demand couriers within the In-Store Merchant App, Delivery Integration with your chosen on-demand courier must already be set up within Restaurant Alert + Deliver Shopify App on your Shopify Store.
ℹ️ FAQ: What if it is the rider who cancels the booking?
Answer: If the rider cancels the booking, our In-Store Merchant App will attempt to auto-book for another rider up to three times or for 10 minutes at the maximum. We recommend quickly checking on the booking every 5-10 minutes or try rebooking.
There are a few reasons why you’d need to cancel an already-booked rider. It happens! This is what you need to do in these situations:
Tap on View Rider Booking Details to see all the information about the booked rider and the option to cancel.
Tap Cancel Rider.
Tap OK on the confirmation window to proceed.
🏁 You’re done! 🏁
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