Skip to main content
Rebooking an On-Demand Courier

Rebooking of a rider from GrabExpress or MrSpeedy (now known as Borzo) with the In-Store Merchant App

Written by Kim Pamela Co
Updated over a week ago

⚠️ In order to book on-demand couriers within the In-Store Merchant App, Delivery Integration with your chosen on-demand courier must already be set up within Restaurant Alert + Deliver Shopify App on your Shopify Store.

ℹ️ FAQ: What if it is the rider who cancels the booking?

Answer: If the rider cancels the booking, our In-Store Merchant App will attempt to auto-book for another rider up to three times or for 10 minutes at the maximum – this means no need for you to rebook it yourself! However, we do recommend quickly checking on the booking every 5-10 minutes.

If in case you need to rebook a rider, this is what you need to do:

Step 1

If the app is still searching for a rider, Tap on View Rider Booking Details to the pending search and the option to cancel the search.

Step 2

Tap Cancel Search.

Step 3

Tap Book A Rider on the Order Details page.

🏁 You’re done! 🏁

💡 PRO-TIP! We recommend booking riders 15-20 minutes before dispatching the order to allow the riders buffer time to arrive at your store!

More on Delivery Integration

Did this answer your question?