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Troubleshooting

Troubleshooting

Errors you might come across, and other topics

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10 articles in this collection
Written by Kim Pamela Co

Domain FAQs and Issues

Got some questions about or issues with your domain? Read this article to find out what to do.
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Written by Kim Pamela Co
Updated over a week ago

Slow Bookings

Why is my on-demand courier taking so long?
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Written by Kim Pamela Co
Updated over a week ago

Expired Install URL

An error says my Install URL has expired. How do I link my device to the location now?
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Written by Kim Pamela Co
Updated over a week ago

Can't Login Error on In-Store Merchant App

It says I can’t Login on my In-Store Merchant App and I need a new Install URL. Why does this happen?
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Written by Kim Pamela Co
Updated over a week ago

No E-Store Merchant App Installed Error

After opening the Install URL on my device, I received this error. What does this mean?
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Written by Kim Pamela Co
Updated over a week ago

Instant Alert Troubleshooting

The In-Store Merchant App on my device isn't giving alerts. What do I do?
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Written by Kim Pamela Co
Updated over a week ago

Finding your Android Device's OS version

How do I figure out what my Android OS version is?
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Written by Kim Pamela Co
Updated over a week ago

Location Limit under the Free Plan

Why can’t I add more than 1 location?
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Written by Kim Pamela Co
Updated over a week ago

Transaction Limit under the Free Plan

Why don’t I get alerts for orders over the 35 transaction limit?
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Written by Kim Pamela Co
Updated over a week ago

Error Messages

Find out what each error means.
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Written by Kim Pamela Co
Updated over a week ago