Our In-Store Merchant App sends instant alerts that should both be seen on your device screen and have a ringing sound.
If new orders come in and you don't see this instant alert, this is usually because it's being blocked by a certain setting. Here are the settings to check on:
👀 Are you more of a visual learner?
Click HERE to select your device's brand and see visual instructions for your specific Android device.
1. Enable the In-Store Merchant App Notification Settings.
On your device's In-Store Merchant App, tap on the menu icon found on the upper lefthand corner of the screen.
Tap on Settings.
Turn on the Notification setting to receive full-page alerts.
If your Draw Over Apps setting hasn't been enabled yet, you will receive a prompt to do so, leading you to your device's App Settings. Tap on the App Settings button and enable the In-Store Merchant App to draw over other apps.
2. Enable Notifications for the In-Store Merchant App through your device's App Settings.
Go to the Settings page of your device's operating system, and go to your settings' Applications page.
Look for our In-Store Merchant App from your list of applications and tap it.
Allow your device to receive notifications from the In-Store Merchant App.
3. Enable Draw Over Apps or App to Appear On Top through your device's App Settings.
Go to the Settings page of your device's operating system, and go to your settings' Applications page.
Look for the list of apps that can draw over other apps or appear on top of other apps.
Look for our In-Store Merchant App from your list of applications and enable it to draw over other apps.
Other things you can do to troubleshoot the instant alert:
Within your device's settings, check if your operating system shuts off idle apps if the app hasn't been used for a while. This setting needs to be disabled to allow the instant alert to come through.
Try to set your display to Always On (never sleeps, goes idle, or shuts off), and leave the In-Store Merchant App open as much as possible, to prevent your operating system from shutting off apps automatically.
💡 Need more assistance?
Select your device's brand below to see more detailed instructions with actual screenshots:
More on the In-Store Merchant App
More on the Order Process