Instant Alert Troubleshooting: Xiaomi Devices

Detailed troubleshooting instructions for various MIUI/Android Versions of Samsung devices.

K
Written by Kim Pamela Co
Updated over a week ago

Our In-Store Merchant App sends instant alerts that should both be seen on your device screen and have a ringing sound.

If new orders come in and you don't see this instant alert, this is usually because it's being blocked by a certain setting. Here are the settings to check on:

1. Enable the In-Store Merchant App Notification Settings.

  • On your device's In-Store Merchant App, tap on the menu icon found on the upper lefthand corner of the screen.

  • Tap on Settings.

  • Turn on the Notification setting to receive full-page alerts.

  • If your Draw Over Apps setting hasn't been enabled yet, you will receive a pop-up prompt to do so, leading you to your device's App Settings. Tap on the App Settings button and enable the In-Store Merchant App to draw over other apps.


💡 For the succeeding steps, please choose your MIUI Version:

ℹ️ Don't know your Andorid/MIUI Verison? Read our article on Finding Your Device's OS Version.

Not using a Xiaomi device? Check our articles for other brands:


Instructions for

MIUI Global 10.3 (Android 8.0.0)

2. Enable Notifications for the In-Store Merchant App through your device's App Settings.

  • Go to the Settings > Manage Apps.

  • Look for our In-Store Merchant App from your list of applications and tap it.

  • Scroll down to the bottom of the App Info page.

  • Tap on Notifications.

  • Enable notifications for the In-Store Merchant App by tapping on the toggle.

3. Allow the In-Store Merchant App to Autostart through your device settings.

  • Go to Settings > Manage Apps.

  • Look for the In-Store Merchant App from your list of applications.

  • Enable Autostart by tapping the toggle.

4. Allow Other Permissions that would help the In-Store Merchant App run in the background.

  • Go to the Settings > Manage Apps.

  • Look for our In-Store Merchant App from your list of applications and tap it.

  • Scroll down to the bottom of the App Info page.

  • Tap on Other Permissions.

  • Enable the Show On Lock Screen, Start In Background, and Display Pop-Up Wondow options.

Other things you can do to troubleshoot the instant alert:

1. Within your device's settings, disable Battery Saver for the In-Store Merchant App.

  • Go to the Settings > Manage Apps.

  • Look for our In-Store Merchant App from your list of applications and tap it.

  • Scroll down to the bottom of the App Info page.

  • Tap Battery Saver.

  • Select No Restrictions.

2. Disable Battery Saver to help the In-Store Merchant App send instant alerts even if the device is idle.

  • Go to Settings > Battery & Performance > Battery Optimization.

  • Disable the Battery Saver by tapping on the toggle.


Instructions for

MIUI Global 11.0.5 (Android 9)

2. Enable Notifications for the In-Store Merchant App through your device's App Settings.

  • Go to the Settings > Apps > Manage Apps.

  • Look for our In-Store Merchant App from your list of applications and tap it.

  • Scroll down to the bottom of the App Info page.

  • Tap on Notifiactions.

  • Enable notifications for the In-Store Merchant App by tapping on the Show Notifications toggle.

  • Enable the Floating Notifications, Lock Screen Notificatiosn, Allow Sound, and Allow Vibration options as well.

3. Allow the In-Store Merchant App to Autostart through your device settings.

  • Go to Settings > Apps > Manage Apps.

  • Look for the In-Store Merchant App from your list of applications.

  • Enable Autostart by tapping the toggle.

4. Allow Other Permissions that would help the In-Store Merchant App run in the background.

  • Go to the Settings > Apps > Manage Apps.

  • Look for our In-Store Merchant App from your list of applications and tap it.

  • Scroll down to the bottom of the App Info page.

  • Tap on Other Permissions.

  • Enable the Show On Lock Screen, Start In Background, and Display Pop-Up Wondow options.

Other things you can do to troubleshoot the instant alert:

1. Within your device's settings, disable Battery Saver for the In-Store Merchant App.

  • Go to the Settings > Apps > Manage Apps.

  • Look for our In-Store Merchant App from your list of applications and tap it.

  • Scroll down to the bottom of the App Info page.

  • Tap Battery Saver.

  • Select No Restrictions.

2. Disable Battery Saver to help the In-Store Merchant App send instant alerts even if the device is idle.

  • Go to Settings > Battery & Performance.

  • Disable the Battery Saver by tapping on the toggle.


Not using a Xiaomi device? Check our articles for other brands:

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