Our In-Store Merchant App sends instant alerts that should both be seen on your device screen and have a ringing sound.
If new orders come in and you don't see this instant alert, this is usually because it's being blocked by a certain setting. Here are the settings to check on:
1. Enable the In-Store Merchant App Notification Settings.
On your device's In-Store Merchant App, tap on the menu icon found on the upper lefthand corner of the screen.
Tap on Settings.
Turn on the Notification setting to receive full-page alerts.
If your Draw Over Apps setting hasn't been enabled yet, you will receive a pop-up prompt to do so, leading you to your device's App Settings. Tap on the App Settings button and enable the In-Store Merchant App to draw over other apps.
💡 For the succeeding steps, please choose your MIUI Version:
ℹ️ Don't know your Andorid/MIUI Verison? Read our article on Finding Your Device's OS Version.
Not using a Xiaomi device? Check our articles for other brands:
Instructions for
MIUI Global 10.3 (Android 8.0.0)
2. Enable Notifications for the In-Store Merchant App through your device's App Settings.
Go to the Settings > Manage Apps.
Look for our In-Store Merchant App from your list of applications and tap it.
Scroll down to the bottom of the App Info page.
Tap on Notifications.
Enable notifications for the In-Store Merchant App by tapping on the toggle.
3. Allow the In-Store Merchant App to Autostart through your device settings.
Go to Settings > Manage Apps.
Look for the In-Store Merchant App from your list of applications.
Enable Autostart by tapping the toggle.
4. Allow Other Permissions that would help the In-Store Merchant App run in the background.
Go to the Settings > Manage Apps.
Look for our In-Store Merchant App from your list of applications and tap it.
Scroll down to the bottom of the App Info page.
Tap on Other Permissions.
Enable the Show On Lock Screen, Start In Background, and Display Pop-Up Wondow options.
Other things you can do to troubleshoot the instant alert:
1. Within your device's settings, disable Battery Saver for the In-Store Merchant App.
Go to the Settings > Manage Apps.
Look for our In-Store Merchant App from your list of applications and tap it.
Scroll down to the bottom of the App Info page.
Tap Battery Saver.
Select No Restrictions.
2. Disable Battery Saver to help the In-Store Merchant App send instant alerts even if the device is idle.
Go to Settings > Battery & Performance > Battery Optimization.
Disable the Battery Saver by tapping on the toggle.
Instructions for
MIUI Global 11.0.5 (Android 9)
2. Enable Notifications for the In-Store Merchant App through your device's App Settings.
Go to the Settings > Apps > Manage Apps.
Look for our In-Store Merchant App from your list of applications and tap it.
Scroll down to the bottom of the App Info page.
Tap on Notifiactions.
Enable notifications for the In-Store Merchant App by tapping on the Show Notifications toggle.
Enable the Floating Notifications, Lock Screen Notificatiosn, Allow Sound, and Allow Vibration options as well.
3. Allow the In-Store Merchant App to Autostart through your device settings.
Go to Settings > Apps > Manage Apps.
Look for the In-Store Merchant App from your list of applications.
Enable Autostart by tapping the toggle.
4. Allow Other Permissions that would help the In-Store Merchant App run in the background.
Go to the Settings > Apps > Manage Apps.
Look for our In-Store Merchant App from your list of applications and tap it.
Scroll down to the bottom of the App Info page.
Tap on Other Permissions.
Enable the Show On Lock Screen, Start In Background, and Display Pop-Up Wondow options.
Other things you can do to troubleshoot the instant alert:
1. Within your device's settings, disable Battery Saver for the In-Store Merchant App.
Go to the Settings > Apps > Manage Apps.
Look for our In-Store Merchant App from your list of applications and tap it.
Scroll down to the bottom of the App Info page.
Tap Battery Saver.
Select No Restrictions.
2. Disable Battery Saver to help the In-Store Merchant App send instant alerts even if the device is idle.
Go to Settings > Battery & Performance.
Disable the Battery Saver by tapping on the toggle.
Not using a Xiaomi device? Check our articles for other brands: