Our In-Store Merchant App sends instant alerts that should both be seen on your device screen and have a ringing sound.
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If new orders come in and you don't see this instant alert, this is usually because it's being blocked by a certain setting. Here are the settings to check on:
1. Enable the In-Store Merchant App Notification Settings.
On your device's In-Store Merchant App, tap on the menu icon found on the upper lefthand corner of the screen.
Tap on Settings.
Turn on the Notification setting to receive full-page alerts.
If your Draw Over Apps setting hasn't been enabled yet, you will receive a pop-up prompt to do so, leading you to your device's App Settings. Tap on the App Settings button and enable the In-Store Merchant App to draw over other apps.
2. Enable Notifications for the In-Store Merchant App through your device's App Settings.
Go to the Settings > Apps.
Look for our In-Store Merchant App from your list of applications and tap it.
Tap Notifications.
Enable the Treat as Priority and Allow Peeking options.
3. Enable Draw Over Apps or App to Appear On Top through your device's App Settings.
Go to Settings > Apps.
Tap the Settings Gear found on the upper righthand corner.
Tap Draw Over Other Apps.
Select the In-Store Merchant App from your list of applications.
Toggle the option to enable the app to draw over other apps.
Other things you can do to troubleshoot the instant alert:
Within your device's settings, disable battery saver option.
Go to Settings > Battery.
Tap the menu icon found on the upper right corner.
Disable the battery saver by tapping the toggle and turning it OFF.
Not using an Ekotek device? Check our articles for other brands: