Our In-Store Merchant App sends instant alerts that should both be seen on your device screen and have a ringing sound.
If new orders come in and you don't see this instant alert, this is usually because it's being blocked by a certain setting. Here are the settings to check on:
1. Enable the In-Store Merchant App Notification Settings.
On your device's In-Store Merchant App, tap on the menu icon found on the upper lefthand corner of the screen.
Tap on Settings.
Turn on the Notification setting to receive full-page alerts.
If your Draw Over Apps setting hasn't been enabled yet, you will receive a pop-up prompt to do so, leading you to your device's App Settings. Tap on the App Settings button and enable the In-Store Merchant App to draw over other apps.
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Instructions for
Android Versions 10 & 11
2. Enable Notifications for the In-Store Merchant App through your device's App Settings.
Go to Settings > Apps & Notifications > See All Apps.
Select the In-Store Merchant App from your list of applications.
Tap on Notifications.
Enable the In-Store Merchant App to Show Notifications by tapping on the toggle.
3. Enable Draw Over Apps or App to Appear On Top through your device's App Settings.
Go to Settings > Apps & Notifications > See All Apps.
Select the In-Store Merchant App from your list of applications.
Within App Info, scroll down to the Advanced section.
Tap on Display Over Other Apps.
Enable the In-Store Merchant App to Draw Over Other Apps by tapping on the toggle.
Other things you can do to troubleshoot the instant alert:
1. Turn off the Background Restriction function, which causes idle apps in the background to go to sleep.
Go to Settings > Apps & Notifications > See All Apps.
Select the In-Store Merchant App from your list of applications.
Within App Info, scroll down to the Advanced section and tap it.
Go to Battery > Background Restriction.
Remove the background restriction.
2. Turn off the Battery Optimization function, which causes idle apps in the background to go to sleep.
Go to Settings > Apps & Notifications > See All Apps.
Select the In-Store Merchant App from your list of applications.
Within App Info, scroll down to the Advanced section and tap it.
Go to Battery > Battery Optimization.
Tap the drop down to see All Apps.
Select the In-Store Merchant App from your list of applications.
Select the Don't Optimize option, then tap Done.
3. Turn off Battery Saver and Adaptive Battery. This will help your phone keep idle apps like In-Store Merchant App active.
Go to Settings > Battery.
Turn off both Battery Saver and Adaptive Battery options.
4. Try to set your display to Always On (never sleeps, goes idle, or shuts off), and leave the In-Store Merchant App open as much as possible, to prevent your operating system from shutting off apps automatically.
Swipe down from the top of your device's display to see your notification bar, and swipe down again to see all your quick settings.
Swipe to find the Always On Display option.
Enable the Always On Display option.
Not using a Google device? Check our articles for other brands: