Our In-Store Merchant App sends instant alerts that should both be seen on your device screen and have a ringing sound.
If new orders come in and you don't see this instant alert, this is usually because it's being blocked by a certain setting. Here are the settings to check on:
1. Enable the In-Store Merchant App Notification Settings.
On your device's In-Store Merchant App, tap on the menu icon found on the upper lefthand corner of the screen.
Tap on Settings.
Turn on the Notification setting to receive full-page alerts.
If your Draw Over Apps setting hasn't been enabled yet, you will receive a pop-up prompt to do so, leading you to your device's App Settings. Tap on the App Settings button and enable the In-Store Merchant App to draw over other apps.
💡 For the succeeding steps, please choose your OxygenOS Version:
ℹ️ Don't know your Andorid/OxygenOS Verison? Read our article on Finding Your Device's OS Version.
Not using a OnePlus device? Check our articles for other brands:
Instructions for
OxygenOS Version 5.1.7 (Android 8.1.0)
2. Enable Notifications for the In-Store Merchant App through your device's App Settings.
Go to Settings > Apps > Application List
Select the In-Store Merchant App from your list of applications.
Tap on Notifications.
Enable notifications for the In-Store Merchant App by tapping on the toggle.
3. Enable Draw Over Apps or App to Appear On Top through your device's App Settings.
Go to Settings > Apps > Application List.
Select the In-Store Merchant App from your list of applications.
Scroll down to the bottom of the App Info page.
Tap on Draw Over Other Apps.
Enable the In-Store Merchant App to draw over other apps by tapping on the toggle.
Other things you can do to troubleshoot the instant alert:
1. Turn off Battery Saver. This will help the In-Store Merchant App stay active even if the device is idle.
Go to your phone's Settings > Battery > Battery Saver.
Disable the Battery Saver by tapping on the toggle.
2. Turn off Battery Optimization for the In-Store Merchant App. This helps the app to send notifications even if the device is idle or if the app is in the background.
Go to your phone's Settings > Battery > Battery Optimization.
Select the In-Store Merchant App from your list of applications.
Select the Don't Optimize option, then tap Done.
Instructions for
OxygenOS Version 9.0.5 (Android 9)
2. Enable Notifications for the In-Store Merchant App through your device's App Settings.
Go to Settings > Apps & Notifications.
Select the In-Store Merchant App from your list of applications.
Tap on Notifications.
Enable notifications for the In-Store Merchant App by tapping on the toggle.
3. Enable Display Over Apps or App to Appear On Top through your device's App Settings.
Go to Settings > Apps & Notifications.
Select the In-Store Merchant App from your list of applications.
Scroll down to the bottom of the App Info page.
Tap on Display Over Other Apps.
Enable the In-Store Merchant App to display over other apps by tapping on the toggle.
Other things you can do to troubleshoot the instant alert:
1. Turn off Background Restriction for the In-Store Merchant App. This helps the app to send notifications even if the device is idle or if the app is in the background.
Go to Settings > Apps & Notifications.
Select the In-Store Merchant App from your list of applications.
Tap Battery.
Tap Background Restriction.
Remove the restriction to allow the In-Store Merchant App to send notifications even if in the background.
2. Turn off Battery Optimization for the In-Store Merchant App. This helps the app to send notifications even if the device is idle or if the app is in the background.
Go to Settings > Apps & Notifications.
Select the In-Store Merchant App from your list of applications.
Tap Battery.
Select the In-Store Merchant App from your list of applications.
Select the option for Don't Optimize, then tap Done.
3. Turn off Battery Saver. This will help the In-Store Merchant App stay active even if the device is idle.
Go to your phone's Settings > Battery > Battery Saver.
Disable the Battery Saver by selecting the OFF option.
4. Turn off Adaptive Battery. This will help the In-Store Merchant App stay active even if the app is idle.
Go to your phone's Settings > Battery > Adaptive Battery.
Disable the Adaptive Battery function by tapping on the toggle.
Instructions for
OxygenOS Versions 10.3.1 & 11 (Android 10 & 11)
2. Enable Notifications for the In-Store Merchant App through your device's App Settings.
Go to Settings > Apps & Notifications.
Select the In-Store Merchant App from your list of applications.
Tap on Notifications.
Enable notifications for the In-Store Merchant App by tapping on the toggle.
3. Enable Display Over Apps or App to Appear On Top through your device's App Settings.
Go to Settings > Apps & Notifications.
Select the In-Store Merchant App from your list of applications.
Scroll down to the bottom of the App Info page.
Tap on Display Over Other Apps.
Enable the In-Store Merchant App to display over other apps by tapping on the toggle.
Other things you can do to troubleshoot the instant alert:
1. Turn off Battery Optimization for the In-Store Merchant App. This helps the app to send notifications even if the device is idle or if the app is in the background.
Go to Settings > Apps & Notifications.
Select the In-Store Merchant App from your list of applications.
Tap Battery.
Select the In-Store Merchant App from your list of applications.
Select the option for Don't Optimize, then tap Done.
2. Turn off Battery Saver. This will help the In-Store Merchant App stay active even if the device is idle.
Go to your phone's Settings > Battery > Battery Saver.
Disable the Battery Saver by selecting the OFF option.
Not using a OnePlus device? Check our articles for other brands: