Our In-Store Merchant App sends instant alerts that should both be seen on your device screen and have a ringing sound.
If new orders come in and you don't see this instant alert, this is usually because it's being blocked by a certain setting. Here are the settings to check on:
1. Enable the In-Store Merchant App Notification Settings.
On your device's In-Store Merchant App, tap on the menu icon found on the upper lefthand corner of the screen.
Tap on Settings.
Turn on the Notification setting to receive full-page alerts.
If your Draw Over Apps setting hasn't been enabled yet, you will receive a pop-up prompt to do so, leading you to your device's App Settings. Tap on the App Settings button and enable the In-Store Merchant App to draw over other apps.
Not using a Vivo device? Check our articles for other brands:
Instructions for
Funtouch OS Version 9 (Android 9)
2. Enable Notifications for the In-Store Merchant App through your device's App Settings.
Go to Settings > More Settings > App Manager.
Select the In-Store Merchant App from your list of applications.
Tap on Notifications.
Enable notifications for the In-Store Merchant App by tapping on the toggle.
Other things you can do to troubleshoot the instant alert:
1. Keep the battery settings on Normal Mode. Other modes may cause the app to be idle if the device is idle.
Go to your phone's Settings > Battery.
Select Normal Mode.
2. Allow Background Power Consumption for the In-Store Merchant App. This helps the app to send notifications even if the device is idle or if the app is in the background.
Go to your phone's Settings > Battery > High Background Power Consumption.
Select the In-Store Merchant App from your list of applications.
Allow the In-Store Merchant App to run in the background by tapping the toggle.
Not using a Vivo device? Check our articles for other brands: