Instant Alert Troubleshooting: Vivo Devices

Detailed troubleshooting instructions for the Funtouch OS/Android Versions of Vivo devices.

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Written by Kim Pamela Co
Updated over a week ago

Our In-Store Merchant App sends instant alerts that should both be seen on your device screen and have a ringing sound.

If new orders come in and you don't see this instant alert, this is usually because it's being blocked by a certain setting. Here are the settings to check on:

1. Enable the In-Store Merchant App Notification Settings.

  • On your device's In-Store Merchant App, tap on the menu icon found on the upper lefthand corner of the screen.

  • Tap on Settings.

  • Turn on the Notification setting to receive full-page alerts.

  • If your Draw Over Apps setting hasn't been enabled yet, you will receive a pop-up prompt to do so, leading you to your device's App Settings. Tap on the App Settings button and enable the In-Store Merchant App to draw over other apps.


Not using a Vivo device? Check our articles for other brands:


Instructions for

Funtouch OS Version 9 (Android 9)

2. Enable Notifications for the In-Store Merchant App through your device's App Settings.

  • Go to Settings > More Settings > App Manager.

  • Select the In-Store Merchant App from your list of applications.

  • Tap on Notifications.

  • Enable notifications for the In-Store Merchant App by tapping on the toggle.

Other things you can do to troubleshoot the instant alert:

1. Keep the battery settings on Normal Mode. Other modes may cause the app to be idle if the device is idle.

  • Go to your phone's Settings > Battery.

  • Select Normal Mode.

2. Allow Background Power Consumption for the In-Store Merchant App. This helps the app to send notifications even if the device is idle or if the app is in the background.

  • Go to your phone's Settings > Battery > High Background Power Consumption.

  • Select the In-Store Merchant App from your list of applications.

  • Allow the In-Store Merchant App to run in the background by tapping the toggle.


Not using a Vivo device? Check our articles for other brands:

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