Our In-Store Merchant App sends instant alerts that should both be seen on your device screen and have a ringing sound.
If new orders come in and you don't see this instant alert, this is usually because it's being blocked by a certain setting. Here are the settings to check on:
1. Enable the In-Store Merchant App Notification Settings.
On your device's In-Store Merchant App, tap on the menu icon found on the upper lefthand corner of the screen.
Tap on Settings.
Turn on the Notification setting to receive full-page alerts.
If your Draw Over Apps setting hasn't been enabled yet, you will receive a pop-up prompt to do so, leading you to your device's App Settings. Tap on the App Settings button and enable the In-Store Merchant App to draw over other apps.
💡 For the succeeding steps, please choose your Android OS Version:
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Not using a Samsung device? Check our articles for other brands:
Instructions for
Android Version 5
2. Enable Notifications for the In-Store Merchant App through your device's App Settings.
Go to the Settings > Application Manager.
Look for our In-Store Merchant App from your list of applications and tap it.
Tick the checkbox to Show Notifications.
Scroll down to see the list of permissions your phone needs to allow our app to do, notably:
- take pictures and videos
- full network access for wifi connection
- draw over other apps
- prevent phone from sleeping
Other things you can do to troubleshoot the instant alert:
Within your device's settings, disable power saving option.
Go to Settings > General > Power Saving
Make sure both Power Saving and Ultra Power Saving modes are OFF.
Instructions for
Android Version 6
2. Enable Notifications for the In-Store Merchant App through your device's App Settings.
Go to the Settings > Applications page.
Tap Application Manager.
Look for our In-Store Merchant App from your list of applications and tap it.
Tap Notifications.
Allow your device to receive notifications from the In-Store Merchant App.
Toggle the option to enable both the Set as Priority and Previews in Pop-ups functions as well.
3. Enable Draw Over Apps or App to Appear On Top through your device's App Settings.
Go to Settings > Apps > Application Manager.
Within your Application Manager, tap More found on the upper righthand corner.
Tap Apps That Can Appear On Top then tap the toggle beside the ZAP In-Store Merchant App to enable the function.
Other things you can do to troubleshoot the instant alert:
Within your device's settings, disable power saving option for the In-Store Merchant App.
Go to Settings > Battery
Within the App Power Saving section, tap on Detail.
Select the ZAP E-Store Merchant App.
Choose Disabled to allow the app to stay active even when not in use.
2. Try to set your display to Always On (never sleeps, goes idle, or shuts off), and leave the In-Store Merchant App open as much as possible, to prevent your operating system from shutting off apps automatically.
Swipe down from the top of your device's display to see your notification bar, and swipe down again to see all your quick settings.
Enable the Always On Display option.
Instructions for
Android Version 7
2. Enable Notifications for the In-Store Merchant App through your device's App Settings.
Go to Settings> Apps > Application Manager
Look for our In-Store Merchant App from your list of applications and tap it.
Tap Notifications.
Make sure that the Block All and Hide Sensitive Content functions are disabled.
Enable the Treat as Priority and Allow Peeking functions.
3. Enable Draw Over Apps or App to Appear On Top through your device's App Settings.
Go to Settings > Apps.
Select the In-Store Merchant App from your list of apps.
Scroll down and tap on Apps that can appear on top.
Within Apps That Can Appear On Top, toggle the option to allow the In-Store Merchant App to show notifications on top of other applications.
Other things you can do to troubleshoot the instant alert:
Within your device's settings, turn off Power Saving Mode. This helps your device allow notifications from the In-Store Merchant App to come through even if the device is idle.
Within your phone's settings, go to Battery.
Under the Power Saving Mode section, tap the OFF option.
2. Set the In-Store Merchant App as an Unmonitored App. This allows the app to send notifications even if the phone is idle or on sleep mode.
Within your phone's settings, go to Battery.
Scroll down and tap Unmonitored Apps.
Tap + Add apps.
Select the In-Store Merchant App, then tap Done.
Instructions for
Android Version 8
2. Enable Notifications for the In-Store Merchant App through your device's App Settings.
Swipe down from the top of your device's display to see your notifications bar and tap Notification Settings.
Tap See All to see your list of applications.
Look for our In-Store Merchant App from your list of applications and toggle the option to enable your device to receive notifications from the In-Store Merchant App.
3. Enable Draw Over Apps or App to Appear On Top through your device's App Settings.
Go to Settings > Apps.
Select the In-Store Merchant App from your list of apps.
Scroll down and tap on Apps that can appear on top.
Within Apps That Can Appear On Top, toggle the option to allow the In-Store Merchant App to show notifications on top of other applications.
Other things you can do to troubleshoot the instant alert:
1. Add the In-Store Merchant App as part of the Unmonitored Apps list for the In-Store Merchant App. This function causes idle apps to go to sleep.
Go to your phone's Settings > Device Maintenance > Battery.
Tap Unmonitored Apps.
Tap + Add apps.
Select the In-Store Merchant App, then tap Done.
2. Turn off Power Saving Mode. This helps the app to send notifications even if the device is idle.
Within Settings, go to Device Maintenance > Battery.
Under Power Saving Mode, tap OFF.
3. Set your display to Always On (never sleeps, goes idle, or shuts off), and leave the In-Store Merchant App open as much as possible, to prevent your operating system from shutting off apps automatically.
Within your device settings, tap on Lock Screen.
Tap on the toggle to enable Always On Display.
Instructions for
Android Version 9
2. Enable Notifications for the In-Store Merchant App through your device's App Settings.
Swipe down from the top of your device's display to see your notifications bar and tap Notification Settings.
Tap See All to see your list of applications.
Look for our In-Store Merchant App from your list of applications and toggle the option to enable your device to receive notifications from the In-Store Merchant App.
3. Enable Draw Over Apps or App to Appear On Top through your device's App Settings.
Within the Settings of your device's operating system, go to Apps.
Tap on the menu icon on the upper righthand corner.
Go to Special Access > Appear on top.
Look for the In-Store Merchant App within your list of applications and enable it to Appear on top by tapping the toggle.
Other things you can do to troubleshoot the instant alert:
1. Turn off Optimize Battery Usage for the In-Store Merchant App. This will help it send notifications even if the app and device are idle.
Go to your phone's Settings > Apps.
Tap on the menu icon on the upper righthand corner.
Go to Special Access > Optimise Battery Usage.
Look for the In-Store Merchant App within your list of applications and disable the Optimize Battery Usage option by tapping the toggle.
2. Disable the functions that puts unused apps to sleep. This will help the In-Store Merchant App to be active even in the background.
Go to Settings > Device Care > Battery.
Tap on the menu icon on the upper righthand corner and tap Settings.
Keep the option for Notifications enabled.
Tap the toggle for the Adaptive Battery, Put Unused Apps to Sleep, and Auto-disable Unused Apps functions to disable them.
3. Try to set your display to Always On (never sleeps, goes idle, or shuts off), and leave the In-Store Merchant App open as much as possible, to prevent your operating system from shutting off apps automatically.
Swipe down from the top of your device's display to see your notification bar, and swipe down again to see all your quick settings.
Swipe to find the Always On Display option.
Enable the Always On Display option.
Instructions for
Android Versions 10 & 11
2. Enable Notifications for the In-Store Merchant App through your device's App Settings.
Swipe down from the top of your device's display to see your notifications bar and tap Notification Settings.
Tap See All to see your list of applications.
Look for our In-Store Merchant App from your list of applications and toggle the option to enable your device to receive notifications from the In-Store Merchant App.
3. Enable Draw Over Apps or App to Appear On Top through your device's App Settings.
Within the Settings of your device's operating system, go to Apps.
Tap on the menu icon on the upper righthand corner.
Go to Special Access > Appear on top.
Look for the In-Store Merchant App within your list of applications and enable it to Appear on top by tapping the toggle.
Other things you can do to troubleshoot the instant alert:
1. Turn off the function that causes idle apps to go to sleep.
Go to your phone's Settings > Device Care > Battery > App Power Management (alternatively labelled "Background Usage Limits").
Disable and turn off both the Adaptive Battery and the Put Unused Apps to Sleep functions.
2. Try to set your display to Always On (never sleeps, goes idle, or shuts off), and leave the In-Store Merchant App open as much as possible, to prevent your operating system from shutting off apps automatically.
Swipe down from the top of your device's display to see your notification bar, and swipe down again to see all your quick settings.
Swipe to find the Always On Display option.
Enable the Always On Display option.
⚠️ Not using a Samsung device? Check our articles for other brands: