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Using the In-Store Merchant App

Using the In-Store Merchant App

Tutorials on the Order Process and On-Demand Courier Booking

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12 articles in this collection
Written by Kim Pamela Co
Ordering Process

Accepting Orders

What will the order process look like with the In-Store Merchant App?
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Written by Kim Pamela Co
Updated over a week ago

Cancelling Orders

What happens when you need to cancel a new order?
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Written by Kim Pamela Co
Updated over a week ago

Accommodating COD Orders via GrabExpress

How does GrabExpress handle Cash On Delivery?
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Written by Kim Pamela Co
Updated over a week ago

Accommodating COD Orders via MrSpeedy (now known as Borzo)

How does MrSpeedy (now known as Borzo) handle Cash On Delivery?
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Written by Kim Pamela Co
Updated over a week ago

Refunding Orders

What happens when you need to refund an order?
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Written by Kim Pamela Co
Updated over a week ago

Customer Notifications

About updates sent to customers via SMS, Email, or Facebook Chat
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Written by Kim Pamela Co
Updated over a week ago

Editing Customer Notification Messages

Personalize your customer’s experience!
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Written by Kim Pamela Co
Updated over a week ago
Booking On-Demand Couriers

Booking an On-Demand Courier

Booking a rider from GrabExpress or MrSpeedy (now known as Borzo) with the In-Store Merchant App
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Written by Kim Pamela Co
Updated over a week ago

Cancelling a Booked Courier

Cancelling a booking of a rider from GrabExpress or MrSpeedy (now known as Borzo) with the In-Store Merchant App
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Written by Kim Pamela Co
Updated over a week ago

Cancelling the Search for a Courier

Cancelling the search for a rider from GrabExpress or MrSpeedy (now known as Borzo) with the In-Store Merchant App
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Written by Kim Pamela Co
Updated over a week ago

Rebooking an On-Demand Courier

Rebooking of a rider from GrabExpress or MrSpeedy (now known as Borzo) with the In-Store Merchant App
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Written by Kim Pamela Co
Updated over a week ago

Contacting & Tracking a Booked Courier

You can call a rider from GrabExpress or MrSpeedy (now known as Borzo) straight from the In-Store Merchant App
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Written by Kim Pamela Co
Updated over a week ago