Instant Alert Troubleshooting: Huawei Devices

Detailed troubleshooting instructions for various EMUI/Android Versions of Huawei devices.

K
Written by Kim Pamela Co
Updated over a week ago

Our In-Store Merchant App sends instant alerts that should both be seen on your device screen and have a ringing sound.

If new orders come in and you don't see this instant alert, this is usually because it's being blocked by a certain setting. Here are the settings to check on:

1. Enable the In-Store Merchant App Notification Settings.

  • On your device's In-Store Merchant App, tap on the menu icon found on the upper lefthand corner of the screen.

  • Tap on Settings.

  • Turn on the Notification setting to receive full-page alerts.

  • If your Draw Over Apps setting hasn't been enabled yet, you will receive a pop-up prompt to do so, leading you to your device's App Settings. Tap on the App Settings button and enable the In-Store Merchant App to draw over other apps.


💡 For the succeeding steps, please choose your EMUI Version:

ℹ️ Don't know your Andorid/EMUI Verison? Read our article on Finding Your Device's OS Version.

Not using a Huawei device? Check our articles for other brands:


Instructions for

Huawei EMUI 4.1.1 (Android 6)

2. Enable Notifications for the In-Store Merchant App through your device's App Settings.

  • Go to Settings > Apps.

  • Select the ZAP E-Store Merchant App.

  • Select Notifications.

  • Enable both the Allow Notifications and priority display options.

3. Enable Draw Over Apps or App to Appear On Top through your device's App Settings.

  • Go to your phone's Settings > Apps

  • On the bottom, tap on the gear labelled Advanced.

  • Tap on Draw over other apps.

  • Select the ZAP E-Store Merchant App

  • Enable the option to allow the app to draw over other apps.

Other things you can do to troubleshoot the instant alert:

Within your device's settings, check if your operating system shuts off idle apps if the app hasn't been used for a while. This setting needs to be disabled to allow the instant alert to come through.

  • Go to Settings > Advanced Settings > Battery Manager > Protected Apps.

  • Tap the toggle to enable the In-Store Merchant App to be a protected app. This will allow the application to still send Instant Alerts despite the device being idle.

ℹ️ See Techbone's help article on setting up app permissions to learn more.


Instructions for

Huawei EMUI 5.0.4 (Android 7)

2. Enable Notifications for the In-Store Merchant App through your device's App Settings.

  • Go to Settings > Apps.

  • Select the ZAP E-Store Merchant App.

  • Select Notifications.

  • Enable the Allow Notifications, Display on the Lock Screen, Priority Display, Ringtone, and Vibrate options.

3. Enable Draw Over Apps or App to Appear On Top through your device's App Settings.

  • Go to your phone's Settings > Apps

  • On the bottom, tap on the gear labelled Settings.

  • Go to Special Access > Draw Over Other Apps.

  • Select the In-Store Merchant App.

  • Enable the option to allow the app to draw over other apps.

Other things you can do to troubleshoot the instant alert:

1. Turn off the Power Saving Mode. This will help the In-Store Merchant App stay active even if in the background or if the device is idle.

  • Go to Settings > Battery.

  • Tap the toggle to DISABLE the Power Saving Mode.

2. Allow the In-Store Merchant App to Ignore Optimizations.

  • Go to your phone's Settings > Apps

  • On the bottom, tap on the gear labelled Settings.

  • Go to Special Access > Ignore Optimizations.

  • Select the In-Store Merchant App from your list of applications and tap it.

  • Select Allow, then tap OK.

ℹ️ See Techbone's help article on setting up app permissions to learn more.


Instructions for

Huawei EMUI 8.0.0 (Android 8)

2. Enable Notifications for the In-Store Merchant App through your device's App Settings.

  • Go to Settings > Apps & Notifications > Notifications Management.

  • Select the ZAP E-Store Merchant App from your list of apps.

  • Enable the Allow Notifications, Display on the Lock Screen, Priority Display, Ringtone, and Vibrate options.

3. Enable Draw Over Apps or App to Appear On Top through your device's App Settings.

  • Go to your phone's Settings > Apps & Notifications > Apps.

  • On the bottom, tap on the gear labelled Settings.

  • Go to Special Access > Draw Over Other Apps.

  • Select the In-Store Merchant App.

  • Enable the option to allow the app to draw over other apps.

Other things you can do to troubleshoot the instant alert:

1. Turn off the Power Saving Mode. This will help the In-Store Merchant App stay active even if in the background or if the device is idle.

  • Go to Settings > Battery.

  • Tap the toggle to DISABLE the Power Saving Mode.

2. Allow the In-Store Merchant App to Run In Background. This will help the In-Store Merchant App stay active even if in the background or if the device is idle.

  • Go to Settings > Battery > Launch.

  • Select the In-Store Merchant App from your list of applications and set the option to Manage Manually.

  • Make sure that the options to Auto-launch, Secondary Launch, and Run in Background are enabled.

ℹ️ See Techbone's help article on setting up app permissions to learn more.


Instructions for

Huawei EMUI 9.1.0 (Android 9)

2. Enable Notifications for the In-Store Merchant App through your device's App Settings.

  • Go to the Settings > Apps > Apps.

  • Look for our In-Store Merchant App from your list of applications and tap it.

  • Under App Info, go to Notifications.

  • Allow your device to receive notifications from the In-Store Merchant App.

  • Make sure the Allow Notifications, Banners, Lock Screen Notifications, Allow Interruptions, Sound, and Vibration functions are enabled.

3. Enable Draw Over Apps or App to Appear On Top through your device's App Settings.

  • Go to the Settings > Apps > Apps.

  • Tap the menu icon on the upper righthand corner, and tap Special Access.

  • Go to Display Over Other Apps.

  • Look for our In-Store Merchant App and tap it.

  • Enable the Draw over other apps function.

Other things you can do to troubleshoot the instant alert:

1. Within your device's settings, disable Battery Optimization for the In-Store Merchant app, as this function shuts off idle apps if the app hasn't been used for a while.

  • Go to the Settings > Apps > Apps.

  • Tap the menu icon on the upper righthand corner, and tap Special Access.

  • Go to Battery optimization.

  • Tap the dropdown menu and choose All Apps to see the In-Store Merchant App.

  • Select the In-Store Merchant App from your list of applications.

  • Select the Don't Allow option and tap OK.

2. Turn off the Power Saving Mode. This will help the In-Store Merchant App stay active even if in the background or if the device is idle.

  • Go to Settings > Battery.

  • Tap the toggle to DISABLE the Power Saving Mode.

3. Allow the In-Store Merchant App to Run In Background. This will help the In-Store Merchant App stay active even if in the background or if the device is idle.

  • Go to Settings > Battery > Launch.

  • Select the In-Store Merchant App from your list of applications and set the option to Manage Manually.

  • Make sure that the options to Auto-launch, Secondary Launch, and Run in Background are enabled.

ℹ️ See Techbone's help article on setting up app permissions to learn more.


Instructions for

Huawei EMUI 10.0 (Android 10)

2. Enable Notifications for the In-Store Merchant App through your device's App Settings.

  • Go to the Settings > Apps > Apps.

  • Look for our In-Store Merchant App from your list of applications and tap it.

  • Under App Info, go to Notifications.

  • Allow your device to receive notifications from the In-Store Merchant App.

3. Enable Draw Over Apps or App to Appear On Top through your device's App Settings.

  • Go to the Settings > Apps > Apps.

  • Look for our In-Store Merchant App from your list of applications and tap it.

  • Under Advanced, go to Draw Over Other Apps.

  • Toggle the option to allow and enable the In-Store Merchant App to draw over other apps.

Other things you can do to troubleshoot the instant alert:

1. Within your device's settings, disable Battery Optimization for the In-Store Merchant app, as this function shuts off idle apps if the app hasn't been used for a while.

  • Go to the Settings > Apps > Apps.

  • Tap the menu icon on the upper righthand corner, and tap Special Access.

  • Go to Battery optimization.

  • Tap the dropdown menu and choose All Apps to see the In-Store Merchant App.

  • Select the In-Store Merchant App from your list of applications.

  • Select the Don't Allow option and tap OK.

2. Turn off the Power Saving Mode. This will help the In-Store Merchant App stay active even if in the background or if the device is idle.

  • Go to Settings > Battery.

  • Tap the toggle to DISABLE the Power Saving Mode.

3. Allow the In-Store Merchant App to Run In Background. This will help the In-Store Merchant App stay active even if in the background or if the device is idle.

  • Go to Settings > Battery > Launch.

  • Select the In-Store Merchant App from your list of applications and set the option to Manage Manually.

  • Make sure that the options to Auto-launch, Secondary Launch, and Run in Background are enabled.

ℹ️ See Techbone's help article on setting up app permissions to learn more.


Not using a Huawei device? Check our articles for other brands:

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