Restaurant Alert + Deliver

For merchants using the ZAP Delivery+Alerts app with a Shopify store

ZAP Delivery+Alerts for Merchants

Frequently Asked Questions

Get multi-location in-store alerts, deliver with Grab or MrSpeedy (now known as Borzo), and more.

What is Restaurant Alert + Deliver?

More about the companion Android app and how it works.

What is the In-Store Merchant App?

An overview on Restaurant Alert + Deliver and our In-Store Merchant App

All about the App

Everything you need to know to get started.

Setting Up (Overview)

Block Off Dates

How do I enroll a location to the Restaurant Alert + Deliver system?

Adding a Location

Editing a location’s address, pin, and contact information

Editing a Location’s Details

How do I download and link the In-Store Merchant App to my locations within the Restaurant Alert + Deliver system?

Setting Up the In-Store Merchant App

Everything you need to know to get started with On-Demand Couriers.

Integrating On-Demand Couriers (Overview)

Just to make sure we’re ready for launch!

Making a Test Transaction

How do I disconnect a location that I’ve added to the Restaurant Alert + Deliver system?

Disconnecting a Location

How do I unlink a device that I’ve added to the Restaurant Alert + Deliver system?

Unlinking a Device

How do you set up the Google Maps API, and what is it for?

Setting Up Google Maps API

How do you set up your local pick up and delivery options on Shopify's settings?

Setting Up Local Pick Up and Local Delivery

Step-by-step articles to help you get started

Setting Up

Tutorials on the Order Process and On-Demand Courier Booking

Using the In-Store Merchant App

What will the order process look like with the In-Store Merchant App?

Accepting Orders

What happens when you need to cancel a new order?

Cancelling Orders

How does GrabExpress handle Cash On Delivery?

Accommodating COD Orders via GrabExpress

How does MrSpeedy (now known as Borzo) handle Cash On Delivery?

Accommodating COD Orders via MrSpeedy (now known as Borzo)

What happens when you need to refund an order?

Refunding Orders

About updates sent to customers via SMS, Email, or Facebook Chat

Customer Notifications

Personalize your customer’s experience!

Editing Customer Notification Messages

Ordering Process

Booking a rider from GrabExpress or MrSpeedy (now known as Borzo) with the In-Store Merchant App

Booking an On-Demand Courier

Cancelling a booking of a rider from GrabExpress or MrSpeedy (now known as Borzo) with the In-Store Merchant App

Cancelling a Booked Courier

Cancelling the search for a rider from GrabExpress or MrSpeedy (now known as Borzo) with the In-Store Merchant App

Cancelling the Search for a Courier

Rebooking of a rider from GrabExpress or MrSpeedy (now known as Borzo) with the In-Store Merchant App

Rebooking an On-Demand Courier

You can call a rider from GrabExpress or MrSpeedy (now known as Borzo) straight from the In-Store Merchant App

Contacting & Tracking a Booked Courier

Booking On-Demand Couriers

Why should I integrate GrabExpress or MrSpeedy (now known as Borzo)?

Benefits of Integrating an On-Demand Courier

Which providers can I integrate? How do I choose?

Options for On-Demand Courier Integration

Which locations do GrabExpress and MrSpeedy (now known as Borzo) service?

Covered Locations

Setting Up Integration with GrabExpress

Setting Up Integration with MrSpeedy (now known as Borzo)

All you need to know about GrabExpress and MrSpeedy

On-Demand Courier Integration

Best Practices for Multi-branch Merchants

Best Practices when Booking a Rider

Our tips and tricks to help you get the most out of your experience!

Best Practices

Got some questions about or issues with your domain? Read this article to find out what to do.

Domain FAQs and Issues

Why is my on-demand courier taking so long?

Slow Bookings

An error says my Install URL has expired. How do I link my device to the location now?

Expired Install URL

It says I can’t Login on my In-Store Merchant App and I need a new Install URL. Why does this happen?

Can't Login Error on In-Store Merchant App

After opening the Install URL on my device, I received this error. What does this mean?

No E-Store Merchant App Installed Error

The In-Store Merchant App on my device isn't giving alerts. What do I do?

Instant Alert Troubleshooting

How do I figure out what my Android OS version is?

Finding your Android Device's OS version

Error Messages

Errors you might come across, and other topics

Troubleshooting

What do I get from Restaurant Alert + Deliver?

All about the Free Plan

Our pricing plans' inclusions and billing schedule

Account & Billing

A glossary of common terms we use, for your reference

Common Terms

We’re here for you! Here’s a list of ways to reach out.

Contacting our Support Team

A glossary of common terms and a list of ways to contact our Support Team

References

Our custom package with additional features made for larger companies

Enterprise Plan

A list of all the Enterprise Plan's inclusions and features

🌟Enterprise: All About the Enterprise Plan

Want to avail of the Enterprise Plan instead? Here's how to do so.

🌟Enterprise: Upgrading to the Enterprise Plan

About the Enterprise Plan

Answers to all your questions about setting up your e-store.

🌟 Enterprise: General FAQs for Setting Up

How to navigate the backend of Shopify and make edits to your site.

🌟Enterprise: Site Customization

🌟Enterprise: All About Domains

Setting Up Your E-Store

How to handle and troubleshoot receiving payments from customers.

🌟Enterprise: Managing Payments and Refunds

How to create discounts and promos for your customers.

🌟 Enterprise: Using Discounts

How are time slots used and what are its configurations?

🌟Enterprise: All About Time Slots

What is the Product Availability feature and how is it used?

🌟Enterprise: All About Product Availability

A step by step guide for branch staff on using the Product Availability feature within the In-Store Merchant App.

🌟Enterprise: Using Product Availability

What is the Branch Selector Widget and how is it used?

🌟Enterprise: All About the Branch Selector Widget

Order & Product Management

What is a Carrier Account, and how is it used?

🌟Enterprise: All About Carrier Accounts

🌟Enterprise: Setting Delivery Rates per Location

Delivery

How to use ZAP Loyalty to boost your E-Store features and reward your customers.

🌟Enterprise: Using ZAP Loyalty With Your E-Store

What are Payment Gateways and which one is right for you?

🌟 Enterprise: All About Payment Gateways

How to set up minimum and maximum amounts for pick up and delivery orders.

🌟Enterprise: Setting Min/Max Amounts for Orders

Other Settings

ZAP E-Store

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.